At BijoyLAB Web & IT Solution Ltd., we strive to deliver high-quality software solutions tailored to your business needs. However, due to the nature of digital products, our return and refund policies are designed to maintain fairness for both our customers and our company.

• Refunds are applicable only to software products purchased directly from BijoyLAB.
• Requests must be made within 7 days of purchase.
• Products must have major functional issues that cannot be resolved by our support team.

• Custom development or tailored software solutions.
• Licenses purchased through third-party resellers.
• Change of mind or lack of feature compatibility without prior clarification.
• Issues caused by third-party plugins, services, or modifications.

To request a refund, please send an email to support@bijoylab.com with the following:

• Purchase details (Invoice number, date of purchase)
• Reason for the refund request
• Screenshots or documentation of the issue

Our team will respond within 3 business days.

• Once approved, refunds will be processed within 7–10 business days.
• The amount will be credited to your original method of payment.

We may update our Return Policy as needed. Last updated: June 28, 2025.

For any return-related questions, feel free to contact us:

Email: support@bijoylab.com

Phone: +880-1818650864

Address: BijoyLAB Web & IT Solution Ltd., Dhaka, Bangladesh